Online Reputation Manager
7 hours ago
Company Description
, India's first Proptech unicorn, is a disruptive brokerage-free property search portal that connects house/property owners and tenants/buyers directly by eliminating the middleman. Founded in March 2014 by IIT and IIM alumni, serves over 3 million customers monthly and has raised $366 million from notable investors including Google and General Atlantic. Driven by a team of 2000+ passionate individuals, aims to fulfill real estate requirements without any brokerage. Our services include verified brokerage-free properties, online rental agreements, home services, and more. We operate in Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad, with plans to expand further.
Role Description
This is a full-time on-site role for an Online Reputation Manager located in Bengaluru. The Online Reputation Manager will be responsible for managing and enhancing the company's online presence across various platforms. Key tasks include monitoring online reviews, responding to customer feedback, implementing strategies to improve customer satisfaction, and maintaining a positive online reputation. The role requires collaboration with different teams to address any issues and ensure the company's reputation is upheld.
Qualifications
- Excellent Communication and Customer Service skills
- Experience in E-Commerce and Sales
- Proficiency in Web Analytics
- Ability to work independently and in a team environment
- Strong problem-solving skills and attention to detail
- Familiarity with online reputation management tools is a plus
- Bachelor's degree in Marketing, Business Administration, or related field
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