Lead - Online Operations

About the role

I will be accountable to support the business in making informed decisions by producing tools and data which will enable the online teams with operational activities related to range, availability, and content on the Tesco website. Overseeing processes to guarantee the output is checked and accurate. Building capability within the team to meet evolving business requirements by learning and training new tools and technology

You will be responsible for

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

• Represent Talent Acquisition in all forums/ seminars pertaining to process, compliance and audit
• Perform other miscellaneous duties as required by management
• Understands business needs and in depth understanding of Tesco Online processes
• Driving and implementing CI Projects and innovation for their team, bearing first-line supervisory responsibilities, including process coaching, on-the-job training, and efficient coordination and communication to ensure team success.
• Builds on Tesco processes and knowledge internally and in the market by learning new technology and training the team
• Ensuring appropriate work allocation across team members, optimizing team utilization, contributing to enhanced process documentation, and actively engaging with stakeholders at every level.
• Extracting information from the website using web scraping methodology to ensure the products are listed without any anomalies
• Setting Quality check in place for validating the output to ensure consistency and highlighting any potential issues
• Identify opportunities and drive value creation projects in collaboration with the different online squads
• Performing adhoc research and analysis to diagnose recent performance and operational issues that gets presented to UK Online Leadership team
• Balancing and prioritising work across short-term projects and long-term initiatives
• Staying up-to-date on relevant industry regulations, competitor news and share best practices
• Collaborating with teams across the wider business, including Tesco Technology, Online Business Teams and Marketplace teams, to identify current/potential opportunities and develop the right solutions for our customers and our business
• Ensure RCA documents are built and maintained for past errors and pro-active thinking to mitigate future errors
• Responsible for completing tasks and projetcs within agreed KPI's
• Solves problems by suggesting solution alternatives
• Resilient towards managing multiple stakeholders

You will need

2-3 years of working experience in the field of Online / E-commerce Operations Functional experience (Preferred)

Team and Project Management - Skilled

-Coaching and Mentoring - Basic

-SQL, VBA, Hive, Python Tableu and Alteryx- Preferred

• problem-solving
• Strong written and verbal communication

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.

Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.

Tesco Business Solutions:

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation