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Concierge

2 weeks ago

Bengaluru, Karnataka, India KiwiStays Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Description – Concierge (Guest Experience) at KiwiStays

Location:
Remote (with occasional travel to property locations)

Employment Type:
Full-time

Industry:
Hospitality / Vacation Rentals

About KiwiStays

KiwiStays is one of India's fastest-growing vacation rental management brands, offering curated homes across Goa, Bangalore, Mussoorie, Dehradun and beyond. We specialize in creating seamless guest experiences backed by strong service, design, and hospitality standards.

About the Role

We are looking for a proactive and guest-focused
Concierge
to join our team. As the first touchpoint for guests post-booking, you'll play a vital role in ensuring smooth communication, premium service, and memorable stays. The role is
remote-first
but will require
occasional travel
to properties for service quality checks, vendor coordination, or guest experience needs.

Key Responsibilities

  • Be the
    primary contact
    for guests post-booking — handling queries, special requests, and check-in/check-out coordination.
  • Deliver
    seamless guest experiences
    , ensuring all needs are anticipated and addressed promptly.
  • Upsell
    transport, activities, and curated add-ons
    to enhance guest stays.
  • Partner with
    vendors and B2B agencies
    for bookings, services, and tie-ups.
  • Coordinate handovers with
    sales and operations teams
    , ensuring smooth execution.
  • Gather guest feedback, resolve complaints, and maintain a
    high NPS (Net Promoter Score)
    .
  • Travel when required for property inspections, vendor coordination, or guest interactions.
  • Maintain accurate records of bookings, upsells, and services delivered.

Who We're Looking For

  • Strong communication and people skills — warm, approachable, and solution-oriented.
  • Prior experience in
    hospitality, travel, guest relations, or customer service
    is preferred.
  • Sales-oriented mindset with confidence in
    upselling and cross-selling
    .
  • Ability to work independently in a
    remote-first setup
    while managing multiple priorities.
  • Familiarity with digital tools (CRM, WhatsApp Business, Excel, email).
  • Passion for creating
    memorable guest experiences
    .

What We Offer

  • Fixed monthly salary with
    growth potential
    .
  • Performance-driven role tied to real results.
  • Opportunity to work with a
    fast-growing vacation rental brand
    .
  • Remote flexibility + travel perks.
  • A collaborative, dynamic, and youthful work environment.