Concierge Associate

1 week ago

Bengaluru, Karnataka, India faff Full time ₹ 40,000 - ₹ 60,000 per year

Job Description:

As a Concierge Associate at faff, you'll be the backbone of the future of personal assistance service, transforming how people delegate their daily chores. It's a hands-on, operational role where you'll solve real-life problems for real people every day, often in creative, unexpected ways. You'll be part of a high-trust, fast-moving team working directly with the founding team of India's next big consumer-tech company.

Some parts of your tasks would include:

  • Coordinating service bookings, appointments, and follow-ups
  • Calling customer care teams and vendors on behalf of users.
  • Placing orders, making comparisons, or chasing down answers
  • Taking ownership of each task end-to-end by executing and resolving.
  • Making users feel like they're in good hands
  • You'll work closely with the founders, receive training and feedback regularly, and get to see the impact of your work every single day.
  • No two days are the same.

Key Responsibilities and past experience:

  • Strong verbal communication - can talk to people to get things done.
  • High sincerity - follow up on tasks, timelines, and deadlines without needing someone else to manage you.
  • Past experience as an EA would be helpful, but not mandatory.
  • Adjacent experience in fields like hospitality is also helpful.
  • Less than 2 years of work experience.
  • Looking for a fresh grad with high energy and a willingness to learn and grow.

Job Details:

  • Position: Full-Time Concierge Associate
  • Mode of work: On-site, HSR Layout Bangalore
  • Monthly Salary: Rs 40k (fixed) + Rs 5k (performance based bonus)
  • Work Schedule: 6 days a week (60 hrs per week)
  • Starting date: 15th October

Why you may not like working here:

  • A lot of things are being built as we go, and you'll often be part of that building.
  • You might be the first to do something.
  • There won't always be someone to show you how something's done. You might be the one creating the template, drafting the first version, or figuring out the best way to approach something we've never tackled before.
  • The pace is fast, and sometimes uneven. Some weeks are packed and intense, others more routine. If you prefer predictable 9-to-5 output with minimal surprises, it won't match that rhythm.

Application Process:

  • Once your resume is shortlisted, we'll schedule a short 10-minute chat to get to know you better and explain the role to you.
  • If that goes well, you'll receive a brief assignment that helps us understand how you think and approach work.
  • Candidates who attempt the assignment well enough will be invited for a detailed interview.
  • Finally, selected candidates will be called for a short training period before officially joining.
  • We're quick and share the results within a week

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