Business Process Consultant

17 hours ago

Bengaluru, Karnataka, India VBS Concierge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Duties and Responsibilities

Conduct comprehensive "As-Is" process assessments across Sales, Operations, Finance, and HR functions.

Map end-to-end workflows and cross-functional interactions to identify bottlenecks, redundancies, and improvement areas.

Collaborate with stakeholders to understand business goals, challenges, and operational dynamics.

Design "To-Be" processes aligned with organizational objectives and ERP capabilities.

Develop Standard Operating Procedures (SOPs), Role & Responsibility (R&R) matrices, and review frameworks.

Assist in organization structure design to ensure accountability and clarity across departments.

Define and establish Key Performance Indicators (KPIs) linked to business goals.

Evaluate ERP systems and digital tools for alignment with process needs.

Identify system and functional gaps, collaborating with technical teams to recommend or implement solutions.

Support system testing, user training, and post-implementation adoption for smooth deployment.

Partner with client teams to drive change management and transition to new processes.

Conduct workshops and training sessions to foster understanding and ownership among users.

Monitor and evaluate implemented processes for sustainability and continuous improvement.

Lead Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA).

Establish frameworks for ongoing process performance monitoring and refinement.

Required Qualifications and Skills

Bachelor's degree in Business, Engineering, or a related field (MBA preferred).

3–6 years of experience in business process consulting, ERP implementation, or management consulting.

Strong understanding of business process design, organization structures, and ERP systems.

Analytical mindset with the ability to derive insights from operational data.

Excellent communication, facilitation, and stakeholder management skills.

Strong data analysis and documentation abilities.

Proficiency in MS Office tools; exposure to ERP systems preferred.

High attention to detail, structured thinking, and strong process discipline.

Effective verbal communication and presentation skills.

Comfortable engaging with senior management and working across client locations.

Preferred Qualifications

Experience in industries such as trading, projects, manufacturing, or services.

Exposure to digital transformation or process automation projects.

Managed by Talentac Solutions

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