Process Consultant

1 day ago

Bengaluru, Karnataka, India Happiest Minds Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Process Consultant | Consulting & Presales

Location: Bangalore

Experience: 5-6 years (Post-MBA)

Role Overview

We are seeking a dynamic and experienced
Process Consultant
to lead AI and automation initiatives. This role emphasizes consulting, process mining, presales, and exposure to emerging technologies such as Generative AI, Advanced AI/ML, and Process Automation. You will bridge business needs with technical capabilities, support client engagements, and shape intelligent automation solutions.

Key Responsibilities

Process Consulting & Delivery

  • Deep understanding of enterprise value chains: P2P, O2C, R2R, S2C, H2R, etc., and core business processes across verticals like banking, insurance, healthcare, and manufacturing.
  • Engage with CXOs, narrate transformation stories, and independently drive proposals with sales teams.
  • Gather and analyze business requirements across technologies like RPA, LCNC, AI, GenAI, and deploy solutions using leading enterprise tools.
  • Lead process consulting projects including standardization, re-engineering, and elimination.
  • Deliver process mining projects using tools like
    Celonis
    and
    Signavio
    to identify inefficiencies and define business value.

Delivery Focus

  • Lead use case discovery and feasibility assessments across value chains.
  • Support business case development including ROI analysis, cost-benefit assessments, and resource planning.
  • Create implementation roadmaps with short-term and long-term goals.
  • Conduct PoCs and pilot analysis for AI/GenAI tools (LLMs, chatbots, document intelligence, etc.).
  • Analyze and document automation workflows using tools like
    UiPath
    ,
    Power Automate
    , or
    Automation Anywhere
    .
  • Collaborate with solution architects and data scientists to define functional and non-functional requirements for AI-powered solutions.

Presales & Client Engagement

  • Support presales activities across large RFPs, proactive pitches, and account mining.
  • Deliver compelling client presentations, solution demos, RFP/RFI responses, and value propositions.
  • Collaborate with sales, product, and engineering teams to align proposals with client goals.

Required Skills & Qualifications

Education

  • MBA from a reputed institute (preferred focus: Technology, Operations, Strategy, or Analytics).
  • Bachelor's degree in Engineering, Computer Science, or a related field.

Experience

  • 5 to 6 years of relevant experience post-MBA in top-tier consulting firms.
  • Hands-on experience with end-to-end automation solution deployment.
  • Proficiency with mining tools (Celonis, Signavio), automation tools (UiPath, Blue Prism, Power Automate), and LCNC platforms (PowerApps, Outsystems, ServiceNow).
  • Exposure to AI/ML or Generative AI projects (e.g., GPT, Claude, Vertex AI).
  • Experience in presales, RFP/RFI management, and proposal development.

Skills

  • Strong analytical and problem-solving capabilities.
  • Excellent communication, stakeholder management, and presentation skills.
  • Familiarity with AI concepts such as NLP, LLMs, OCR, and knowledge graphs.
  • Understanding of APIs, data pipelines, and system integration is a plus.

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