Ecommerce & Logistics Manager
6 days ago
Key Responsibilities
- Manage and optimize end-to-end e-commerce logistics operations including warehousing, inventory control, order fulfillment, last-mile delivery, and reverse logistics.
- Oversee e-commerce platform integrations (e.g., Carousell,Lazada,Shopee, Tokopedia, Zalora, Qoo10, etc.) to ensure accurate stock synchronization, order flow, and timely delivery.
- Develop and maintain strong relationships with 3PL partners, shipping providers, and regional logistics vendors.
- Track, analyze, and report on logistics KPIs (delivery SLAs, order accuracy, cost per shipment, return rates, etc.) to drive continuous improvements.
- Implement cost-efficient logistics strategies while ensuring high customer satisfaction.
- Collaborate with internal teams (sales, marketing, finance, customer service) to support smooth campaign launches and peak season readiness.
- Ensure compliance with customs, trade regulations, and local delivery requirements across Southeast Asia.
- Drive process automation and adoption of technology tools for logistics and supply chain optimization.
Qualifications & Requirements
- Bachelors degree in Supply Chain, Logistics, Business, or related field.
- 5+ years of logistics and supply chain management experience, preferably in the Southeast Asia e-commerce ecosystem.
- Proven track record of managing logistics operations for major online platforms (Shopee, Lazada, Tokopedia, etc.).
- Strong knowledge of cross-border logistics, import/export regulations, and last-mile delivery solutions in SEA.
- Hands-on experience with 3PL vendor management and e-commerce fulfillment models (B2C & B2B).
- Excellent analytical, negotiation, and problem-solving skills.
- Strong communication and stakeholder management skills.
- Ability to thrive in a fast-paced, high-growth environment with regional exposure.
Nice to Have
- Experience with ERP / WMS / OMS platforms (SAP, Oracle Netsuite, Unicommerce, TradeGecko, etc.).
- Knowledge of digital health / consumer products logistics (customize if relevant).
- Multilingual proficiency in English and at least one Southeast Asian language.
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