Remote Support Specialist
7 days ago
Our mission and responsibilities:
- Troubleshooting of incident using remote diagnostics tools, data collection (eg. logs), and the knowledge base for solution.
- Work collaboratively with Radiologists, Cardiologists, Clinical & Administrative staff, and IT staff, to resolve reported issues
- Monitoring and updating delivered Healthcare Solution
- Maintain good customer satisfaction rate
- Contribute to achieving the Healthineers strategy and principles.
- Passion to work with people and committed to deliver best services to customers across the globe
Your qualifications and experiences:
- Technical or diploma and above in computer science or equivalent.
- Strong attributes and experience in solving complex problems.
- Good communication skill - written and oral.
- Knowledge on PC hardware, server, storage system, virtualization, cloud solution and basic networking.
Knowledge on Database software like SQL and Oracle
Knowledge of Windows operating systems
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