Lead Service Trainer

4 days ago

Chennai, Tamil Nadu, India Symbiosis Management Consultants Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role Name: Lead - Service Training

Reporting To (Solid): Head - Service & Aftermarket

Exp : years

Business Unit: LCV

Department: LCV

Location: Ennore

  • Diploma or Degree in Automobile or Mechanical Engineering
  • Experience in Field Service to understand the Field Service SOP related with Warranty
  • Conversant with IT System MS Office, SAP & DBM
  • Thorough Technical knowledge in Automobiles and component manufacturing process

Training and Development of Dealer Service

  • Overall Monitoring STC & RTC activities & Performance, New Training Center Establishment
  • To liaise with Service Technical, PD & OEM suppliers and develop training content.
  • To develop new training module and Training hand outs
  • To vet all new SOPs
  • Developing training calendar based on the training needs
  • STC Administration and Manpower database management
  • Identifying the training needs and ensure the availability
  • Update of Skill Level (Dealer Technician, Supervisors & ALSEs)
  • Monthly MIS Circulation
  • Attendance of Outsourced Employees
  • Expense statement of Outsourced Employees
  • Making Approval Note for New training Centres and other STC related activities
  • Developing the technical/soft skills competency
  • Monitoring Training quality
  • To prepare and review syllabus for all training modules annually
  • AL Service engineer refresher training.
  • Planning OJT
  • Competency Mapping
  • Training Need Identification
  • Study the requirement of SMT
  • In-house Tools & Meteorology Maintenance

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