Customer Success Trainee/Associate

8 hours ago

Perungudi, Tamil Nadu, India Lumel Full time ₹ 3,00,000 - ₹ 6,00,000 per year

As a Customer Success Trainee/Associate at Lumel you will be:

  • On-boarding and train new customers
  • Build & strengthen customer relationships
  • Handling customer requests and complaints through email and calls (if required)
  • Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction
  • Have a comprehensive knowledge of the product to answer all customer related inquires
  • Demonstrate the value of product to our customers by providing amazing customer support
  • Develop and maintain customer-success strategies and best practices, as well as customer-support content
  • Provide insights to the product team to improve our developing platform
  • Effectively communicate with internal and external teams for better understanding of customer requirements

Requirements:

  • BE IT/CSE
  • 0-2 years of experience
  • Proven ability to build relationships with customers
  • Strong time-management and organizational skills
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Database knowledge and Handsons would be added advantage

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