RTSM Product Support Engineer

Description
RTSM Product Support Engineer

Location: Massachusetts - Boston
Department: Product Support Services: RTSM Svcs
Employment Type: Full-Time
Work Arrangement: Remote

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company we made history in 2021 by becoming a (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in our commitment to making a positive impact on our customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for an RTSM Product Support Engineer to join our RTSM (Randomization and Trial Supply Management) team. The RTSM Product Support Engineer will be responsible for driving resolution for issues escalated by the Customer Success team. Days and hours of work are generally Monday through Friday, 9:00 AM to 5:00 PM, however, hours are dependent on customer needs and deliverables.

What You'll Do

• Provide Tier 3-level product support, liaising between multiple teams within the RTSM product group
• Work closely with product managers, developers, and engineers to identify, communicate, and resolve issues related to software functionality, new releases, and patches
• Conduct root cause analysis for recurring issues or technical challenges, ensuring that preventive measures and long-term solutions are implemented effectively
• Maintain thorough documentation of all technical issues, resolutions, and known bugs. Update and contribute to internal knowledge bases, FAQs, and troubleshooting guides to assist other support teams and improve overall efficiency
• Facilitate and troubleshoot the myriad of issues associated with designing complex systems and projects

Requirements

• Four-year degree in IT-related field or equivalent, 4 years of product support experience (Tier 2 or higher, Technical Account Manager, Product Support Engineer, etc.)
• 4 years of experience in Microsoft technologies (Windows Server, IIS, MS SQL Server, etc.)
• Demonstrative experience in debugging and troubleshooting code-related issues (C#, ASP.NET, CSS, Javascript)
• Demonstrative experience with relational database systems (MS SQL) and highly available environments
• Demonstrated proficiency with scripting languages (VBScript, Powershell, Python, T-SQL, etc.)
• Strong written and verbal communication skills

Nice to Have

• 2 years of RTSM/IRT experience
• 2 years in the Life Sciences industry
• Experience with Veeva Vault
• Experience with network monitoring tools
• Experience with virtualization technologies (VMware, Docker, K8, etc.)
• Experience in highly regulated fields (21 CFR Part 11)

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1 PERCENT charitable giving program

Compensation

• Base pay: $50,000 - $100,000
  The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS

Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at.

`घोटाले चेतावनी: JORA एक नौकरी खोज इंजन है । हम एक भर्ती नहीं कर रहे हैं और किसी भी भर्ती प्रक्रिया का हिस्सा नहीं हैं। हमारे कार्यालय केवल ऑस्ट्रेलिया में हैं। हम नौकरी चाहने वालों से कभी संपर्क नहीं करते या चयन उद्देश्यों के लिए उम्मीदवार से कभी संपर्क नहीं करते। यदि आपको कॉल या मेल प्राप्त होता है (बाहर की ) JORA से होने का दावा करने वाले व्यक्ति से आपको प्रासंगिक प्राधिकारियों से संपर्क करना चाहिए । उस व्यक्ति के बारे में आपकी सारी जानकारी के साथ । इसके अलावा, आपको साक्षात्कार चरण में संसाधित करने के लिए भुगतान करने की आवश्यकता नहीं होनी चाहिए। JORA उम्मीदवारों से कभी पैसे नहीं मांगते।

सावधान रहें और जागरूकindia ।
सादर,
JORA टीम ।

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