Product Support Engineer

Are you excited about working with cutting-edge technologies?

Would you like to work with our Zero Trust portfolio?

Join our Global Escalation Team

You will become a key technical contributor within a global expert team. You will be responsible for the escalations of Akamai's Enterprise Access and Security Group.

Partner with the best

You will provide advanced escalation product support for security products on the market. Including our unique Zero Trust Security platform. You will be focusing on a cutting-edge suite of services to ensure application and network performance. Reliability and security for users connecting through the Akamai Zero Trust platform.

As a Product Support Engineer, you will be responsible for:

• Building and maintaining a knowledge of the PacketFence product and assessing new product features.
• Running proof-of-concepts for evaluation, setup and testing of PacketFence and becoming a configuration SME
• Gathering feedback from testing and provide to product team, identify areas where Automation would be useful
• Monitoring ticket queue, handling escalations and non-standard requests
• Developing and maintaining detailed documentation and configuration standards
• Supporting the team as incidents arise and representing team at Change Advisory Board meetings

Do what you love

To be successful in this role you will:

• Have good Knowledge of web network architecture & protocols (CDN, HTML, HTTP, HTTPS,TLS/SSH, IPv4/v6, DNS, DHCP, LDAP,)
• Have good knowledge of network architectures and security (VLAN, routing, 802.1X and EAP)
• Possess knowledge of network access control solutions such as Cisco ISE, Aruba ClearPass or others
• Have experience in managing and monitoring high traffic and scalable performance systems
• Have exposure to scripting is good
• Be able to understand complex flows and provide creative technical solutions while working with log files

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you