 
						Process Associate
2 weeks ago
Key Responsibilities
- Make outbound calls to US insurance providers to follow up on medical claims.
- Handle inbound queries related to claims, billing status, and patient appointments.
- Schedule patient appointments and update records accurately in the system.
- Accurately document call details and update claim status in the system.
- Meet daily/weekly performance metrics for call handling and collections.
- Coordinate with internal teams for smooth claim resolution.
Qualifications & Skills
- Good English communication (verbal & written).
- Basic knowledge of computers/MS Office.
- Freshers or candidates with prior BPO/Healthcare experience are welcome.
- Willingness to work night shifts (US process).
Benefits
- Leave encashment
- Paid sick time & paid time off
- Provident Fund
Contact: Speak with the employer at
Job Types: Full-time, Fresher
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Satellite, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- KPO/BPO: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
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