Process Associate

3 days ago

Ahmedabad Gujarat, India Future Healthcares Full time

As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation.

**Responsibilities**:

- Handle inbound and outbound calls to assist customers with their queries.
- Resolve customer complaints and provide appropriate solutions.
- Follow-up on customer issues and ensure timely resolution.
- Maintain accurate records of customer interactions and transactions.
- Meet and exceed performance metrics related to call handling and customer satisfaction.
- Work collaboratively with team members and other departments.

**Qualifications**:

- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 0-2 years of experience in a customer service role.
- Excellent verbal communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment.
- Willingness to work in night shifts.

**Skills**:

- Customer Service
- Good spoken, written English Communication.
- Problem-Solving
- Conflict Resolution
- Time Management
- CRM Software
- Basic Computer Skills in Excel and word.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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