Technical/ Service Desk Engineer

Service Desk EngineeringJob Description & Skills Required:Have technical expertise on the IT Service desk through chat, email, and voice.Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesRemote L1 support by troubleshooting all Desktop/laptop/Application...

IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

What You Will Do:Work as a Service Desk/ helpdesk/desktop support Engineer.Will s provide technical assistance to lobal usersRecognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet...

About the Role:We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Deskfunction . This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

About the Role: We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You'll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...

About the Role:We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

About the Role:We're seeking a skilledIT Service Desk Managerto leadHaass's IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

2 - 3 Years2 OpeningsChennaiRole descriptionRole Proficiency:Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requestsOutcomes:1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting...

Role: Service Desk Engineer (Required 4-8 years experience)Location: Chennai only(Willing to work in night shifts over prolonged period Excellent written & spoken communication skills. Must be willing to work for Voice Processes. )Desired Competencies (Technical/Behavioral Competency) Must-HaveServing as the first point of contact for customers seeking...

Job DescriptionKey Responsibilities:- Lead and manage the Service Desk team to deliver excellent support services.- Oversee daily operations including incident management, ticket handling, and SLA adherence.- Ensure timely and effective resolution of technical issues and service requests.- Develop, mentor, and motivate team members to improve performance and...