Customer Relationship Executive

3 days ago

Tiruvalla, Kerala, India Eminent Edu Skills Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Primary Role:

To build and maintain strong relationships with students, parents, and other stakeholders, ensuring satisfaction and smooth communication between the institute and its clients.

Key Job Duties & Responsibilities:1. Student & Parent Interaction

  • Act as the primary point of contact for inquiries, admissions, and support.
  • Respond promptly to calls, emails, and walk-in queries from students and parents.
  • Guide potential students and parents through admission procedures, course details, and fee structures.
  • Handle student onboarding and orientation processes.

2. Relationship Management

  • Build and nurture long-term relationships with students, parents, and alumni.
  • Follow up with existing students to ensure satisfaction with programs and address any concerns.
  • Maintain regular communication to encourage renewals, referrals, and continued engagement.
  • Collect feedback to improve overall service quality.

3. Admission & Enrollment Support

  • Assist in lead generation and conversion activities.
  • Maintain accurate records of leads, inquiries, admissions, and follow-ups.
  • Support the admissions team in achieving enrollment targets.

4. Coordination & Administration

  • Coordinate between academic, finance, and operations departments to resolve student issues.
  • Ensure timely communication of schedules, results, and important announcements.
  • Update and maintain CRM databases or student management systems.

Skills Required:

  • Diploma/ Any Degree/ PG
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict-resolution abilities
  • Good organizational and multitasking skills
  • Proficiency in MS Office and CRM tools
  • Customer-focused attitude with patience and empathy

Contact Person

Job Types: Full-time, Fresher

Pay: ₹8, ₹20,000.00 per month

Work Location: In person

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