Team leader

1 day ago


Hyderabad, Telangana, India Atria Convergence Technologies (ACT) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role & responsibilities

  1. Handle Zone wise Service restorations.

  2. Ensure safe work environment and adherence to safety norms.

  3. Adherence and maintenance of 100 % quality service restoration

  4. Handling Vendors, Machine and Material

  5. Responsible to ensure customer uptime for his Zone

  6. Responsible for tracking Network Engineers for desired productivity

  7. Conducting Reviews on service levels with Network Engineers

  8. Tracking of material consumption through CRM

  9. Handling escalations related to Fault repair

  10. Tracking of Nodal, Wrong ticket escalations

  11. Coordinates with Store In charge for material

  12. Take update on the pending tickets with Engineers

Preferred candidate profile

Minimum 3 years of total work experience, relevant experience in ISP preferred

Hands-on experience in handling teams with stipulated service levels.

Excellent communication skills

Should possess strong technology awareness


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