Assistant Manager_ServiceNow Developer

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Roles and Responsibilities:

• ServiceNow Development: Strong development skills for ServiceNow applications, modules, and customizations.
• Service Portal: Hands-on experience on ServiceNow portal development and customisations along with Collaborate with functional and technical teams to design comprehensive portal, ensuring full coverage of ServiceNow features and functionalities.
• Integrations: Hands-on experience on complex third party integrations (both web services and plugin based) with ServiceNow platform
• CMDB and Asset Management Knowledge: Strong understanding of CMDB and Asset concepts
• Continuous Improvement: Continuously enhance and optimize ServiceNow platform with best practices to improve efficiency, coverage, and effectiveness of processes.
• Documentation: Create and maintain design documentation related to development results for future reference and compliance.
• Collaboration: Collaborate with ServiceNow developers, administrators, and business analysts to ensure a seamless testing process and facilitate communication between technical and non-technical teams.
• Quality Assurance: Ensure that ServiceNow configurations and customizations adhere to best practices, standards, and security protocols.
• Training and Knowledge Sharing: Provide training and knowledge sharing sessions to team members on ATF scripting and testing best practices.
• Stay Updated: Keep abreast of the latest developments in ServiceNow, integrations, and automation technologies to recommend and implement improvements in testing methodologies.

Skills (Must):

• Minimum 3 years of experience as a ServiceNow Developer/Administrator
• Advanced Knowledge of ServiceNow complex Integrations
• Advanced Knowledge of ServicePortal
• Advanced knowledge of software development lifecycle
• Good knowledge about different SCDL
• Critical thinker and problem-solving skills
• Experience of leading a team will be an advantage
• Good time-management skills
• Great interpersonal and communication skills

Qualifications (Preferred):

• ServiceNow CSA certified
• Micro certification – Service Portal

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch