Deputy Unit Manager

2 days ago

Nashik, Maharashtra, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

- Strong application development skills i.e. API, object orientated programming languages
- Relevant experience in IT Transition/Solutions
- Experienced in contact center IT infrastructure solutions or transitions
- Should have sound knowledge of Network, Voice, server, storage etc.
- Should have sound knowledge of contact center IT infrastructure landscape
- Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer
- Should have sound knowledge about CRM and tools for integration with CRM software
- Should have knowledge about Computer Telephony Integration, Web services
- Should have knowledge about multi-channel and omni-channel contact center setup
- Should have managed IT infrastructure projects (Network/Telecom/ Server compute)
- Rich experience of Pre-sales / Project Management in contact center IT infrastructure domain

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