
Deputy Manager Operations
21 hours ago
Preferred candidate profile
Key Accountabilities:
- Should be able to conduct process training
- Experience in managing Shipping & Logistics
- In-depth knowledge of Incident Management
- Should ensure client deliverables are achieved
- Proactively managing & enhancing performance of the team based on the SLA
- Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team
- Experience in Managing client escalations/feedbacks effectively
- Drive team performance, KPI management, Absenteeism, Attrition management
- Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment
- Driving Quality & Efficiency projects, brainwaves within the teams
- Experience in Talent identification from associates and grooming them for next level
- Graduate with Fluent in English.
- Implementing corrective action as and when required ensuring client requirements are honored & met.
Attention to details
• Presentation & communication skills.
• Sense of responsibility
• Methodical thinking.Qualifications
• Graduate
•Logistics Process Knowledge Preferable
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