Deputy Manager Operations

7 hours ago

Nashik, Maharashtra, India WNS Holdings Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Preferred candidate profile

Key Accountabilities:

  • Should be able to conduct process training
  • Experience in managing Shipping & Logistics
  • In-depth knowledge of Incident Management
  • Should ensure client deliverables are achieved
  • Proactively managing & enhancing performance of the team based on the SLA
  • Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team
  • Experience in Managing client escalations/feedbacks effectively
  • Drive team performance, KPI management, Absenteeism, Attrition management
  • Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment
  • Driving Quality & Efficiency projects, brainwaves within the teams
  • Experience in Talent identification from associates and grooming them for next level
  • Graduate with Fluent in English.
  • Implementing corrective action as and when required ensuring client requirements are honored & met.

  • Attention to details
    • Presentation & communication skills.
    • Sense of responsibility
    • Methodical thinking.

  • Qualifications
    • Graduate
    •

  • Logistics Process Knowledge Preferable

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