Group Operations Manager

2 days ago

Nashik, Maharashtra, India WNS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global digital-led business transformation and services company, partnering with over 700 clients across diverse industries. Combining industry expertise with technology, analytics, and process excellence, WNS delivers innovative solutions to drive organizational efficiency and strategic growth. With offerings spanning customer experience, finance, procurement, HR, and data-led analytics, WNS addresses complex operational challenges. The company has a global presence with 66,000+ professionals across 64 delivery centers, including locations in the US, UK, India, Canada, and more.

Role Description

This is a full-time on-site role for a Group Operations Manager located in Nashik. The role involves overseeing day-to-day operational processes and improving workflows to enhance efficiency and quality. Responsibilities include collaborating with teams to achieve business objectives, monitoring performance metrics, driving process optimization, ensuring compliance with organizational policies, and managing team development and engagement. The Group Operations Manager will play a strategic role in aligning operational goals with client needs and organizational priorities.

Qualifications

  • Strong leadership, team management, and decision-making skills to effectively lead and develop operations teams.
  • Experience in process improvement, workflow optimization, and strategy execution to enhance operational efficiency.
  • Proficiency in data analysis, performance metrics monitoring, and reporting for informed decision-making.
  • Excellent communication, conflict resolution, and stakeholder management skills.
  • Ability to ensure compliance with organizational policies and industry standards.
  • Experience in client relationship management and aligning operational strategies with business goals.
  • Bachelor's degree in Business Administration, Operations Management, or related field. An advanced degree (MBA or equivalent) is preferred.
  • Relevant experience in operations management in a global services or business process outsourcing environment is a plus.

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