Operations Manager
2 days ago
Key Responsibilities
Operational Management
- Oversee daily operations to ensure productivity, efficiency, and timely task execution.
- Develop, implement, and optimize operational policies, SOPs, and workflows.
- Coordinate with internal departments (HR, Sales, Accounts, Production, Procurement).
- Monitor and improve operational KPIs, SLAs, and process performance.
- Ensure timely resolution of operational issues, bottlenecks, and escalations.
Team Leadership People Management
- Supervise, train, and mentor operations staff.
- Allocate tasks, monitor performance, and ensure adherence to organizational standards.
- Conduct regular team meetings, performance reviews, and skill-development plans.
Quality, Compliance Reporting
- Ensure compliance with company policies, quality standards, and legal regulations.
- Conduct periodic audits of operations, reporting gaps and implementing corrective actions.
- Maintain accurate data, MIS reports, operational dashboards, and documentation.
Client Stakeholder Coordination
- Act as a key point of contact for clients, vendors, and internal teams.
- Handle client queries, service requests, and ensure high customer satisfaction.
- Liaise with management to support strategic planning and new business initiatives.
Process Improvement Cost Efficiency
- Identify areas for operational improvement, automation, and process redesign.
- Work on cost reduction, productivity enhancement, and efficiency optimization.
- Support digital transformation and ERP/CRM implementation where required.
Qualifications Experience
- Bachelors or Masters Degree in Business Administration, Operations, Management, Engineering, or related field.
- 310 years of experience in operations, administration, or process management.
- Experience in manufacturing, service industry, logistics, retail, or corporate operations preferred.
Required Skills
- Strong leadership and team management abilities.
- Excellent communication, coordination, and interpersonal skills.
- Proficient in MS Office (Excel, Word, PowerPoint) and ERP/CRM systems.
- Analytical mindset with strong problem-solving skills.
- Ability to handle pressure, multitask, and meet deadlines.
Compensation
- Salary: As per industry standards (Based on experience qualifications)
This job is provided by
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