Desktop Support Engineer

5 days ago

Hyderabad, Telangana, India TP Full time ₹ 4,00,000 - ₹ 6,00,000 per year

WALK-IN DRIVE - WELCOME FRESHER'S

Dear Candidate,

Greetings from Teleperformance

We are pleased to inform you about an exciting career opportunity with
Teleperformance Global Services, India
—a leading French-based multinational organization known for delivering exceptional customer and technical support solutions across the globe.

We are currently hiring for the position of
Technical Support Executive
. Please find the details below:

Job Title:
Technical Support Executive

Domain:
Technical Support (Voice/Non-Voice)

Experience Required:
Freshers-1 Year

Job Location:
Hyderabad

Shift Timings:
Rotational Shifts (24x7)

Key Responsibilities:

  • Provide prompt and effective technical assistance to customers through multiple support channels including phone, email, and chat.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Ensure a high level of customer satisfaction by addressing technical queries and concerns professionally.
  • Document customer interactions, technical issues, and resolutions accurately in the CRM system.
  • Escalate unresolved or complex issues to the appropriate internal teams.
  • Maintain up-to-date knowledge of company products, services, and technical support protocols.
  • Collaborate with cross-functional teams to improve support processes and customer experience.

Desired Skills:

  • Excellent communication and interpersonal skills.
  • Basic understanding of technical troubleshooting, IT systems, or networking.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong problem-solving and analytical skills.

If this opportunity aligns with your career goals and aspirations, we would love to hear from you. Please share your
updated CV
at

for further consideration.

Regards

Alok Sharma

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