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Customer Service Specialist

2 weeks ago


Saket, India NextGen Global Services Pvt Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Customer Sales and Support Executive (Night Shift)Salary: ₹25,000 – ₹60,000/monthShift: Night (US/UK Process)Work Days: Monday to Friday (5-day working)Location: SaketJob Description: We are seeking energetic and customer-focused individuals to join our Customer Sales and Support team. You will handle inbound/outbound calls and emails, assist customers with queries, and promote products/services to drive sales. This role is ideal for candidates with a passion for communication and problem-solving.

Responsibilities:Answer incoming customer queries via phone, email, or chat. Provide accurate product/service information. Upsell or cross-sell products and services based on customer needs.

Resolve issues effectively and ensure high customer satisfaction. Document customer interactions using CRM tools. Meet individual and team KPIs and sales targets.

Requirements:Excellent English communication skills (verbal and written). Previous experience in sales/support (preferred but not mandatory). Comfortable working in night shifts.

Basic computer skills and ability to learn CRM tools. Strong problem-solving attitude and patience. Benefits:Competitive salary with monthly/quarterly incentives.5-day work week (Saturday & Sunday off).

Night shift allowance. Training provided for freshers. Opportunity to grow into Team Leader/Sales Manager roles.