
Customer Service Representative
2 weeks ago
**Location**: Saket, Delhi
**Job Type**: Full time
**Department**: Customer Service
**Job Summary**:
**Key Responsibilities**:
- Provide accurate information about products and services.
- Assist customers in troubleshooting and resolving issues.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with other departments to address customer needs and feedback.
- Stay updated on product knowledge and company policies.
- Identify and report recurring issues to improve service quality.
- Assist in creating FAQs and help documentation.
**Qualifications**:
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service or support is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer support software and CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks.
- A positive attitude and a commitment to customer satisfaction.
**Important Requirements**:
Should have excellent communication skills
Should be an immediate joiner
Contact No. 7056310863
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Application Deadline: 09/11/2024
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