ServiceNow Developer(ITSM,CSM,HRSD)

3 days ago

Remote, India GiantMind Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Special reqs - 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

Candidates experience in CSM/HRSD along with ITSM experience is required.

Skill - Scripting (Javascript, Glidescript), JSON Handling, Sql , Service Now Modules (ITSM, CSM ,HRSD), Prompt Engineering

Full time 8 hours per day /40 hours per week {At least 3-hour overlap with CST (Central Standard Time)}

Role Overview :

We are seeking a ServiceNow Product Owner with deep functional expertise in relevant products - few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training.

This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes.

The ideal candidate combines domain expertise in ServiceNow modules with strong analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across ServiceNow-like workflows.

Key Responsibilities:

Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow's models, including taxonomy design, realistic scenario creation, and evaluation criteria.

Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).

Write clear, natural instructions aligned with ServiceNow business processes.

Represent tasks in JSON format, ensuring clarity and consistency.

Use SQL queries to analyze and check data for accuracy.

Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.

Apply prompt engineering to structure instructions that guide task execution.

Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).

Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience:

4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.

Proficiency in JSON authoring and working with structured data.

Solid understanding of SQL for data analysis and task validation.

Ability to design realistic enterprise scenarios that map to ServiceNow processes.

Experience in AI model training workflows, contributing to the creation of structured training data.

Strong prompt engineering skills for crafting effective instructions.

Analytical thinking, attention to detail, and logical structuring.

Strong communication skills + customer facing experience is a BONUS

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).

Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).

Exposure to AI/ML workflows or training data preparation.

Familiarity with Agile methodologies.

Good knowledge of prompt engineering.

Job Types: Full-time, Contractual / Temporary

Application Question(s):

  • Do you have Certified in ITSM/CSM/HRSD?
  • Do you have(3 YOE)experience with ServiceNow Product owner?
  • Are you fine with this Short term contract(2-3 Months)?

Experience:

  • ServiceNow: 6 years (Required)
  • ITSM: 5 years (Required)
  • HRSD: 5 years (Required)
  • CSM: 5 years (Required)
  • JavaScript: 5 years (Required)

Work Location: Remote

  • ServiceNow Product Owner

    1 week ago

    Remote, India GiantMind Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Special reqs - 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.Candidates experience in CSM/HRSD along with ITSM experience is required.Skill - Scripting (Javascript, Glidescript), JSON Handling, Sql , Service Now Modules (ITSM, CSM ,HRSD), Prompt EngineeringFull time 8 hours per day /40 hours per week {At least 3-hour...

  • Sr ServiceNow Consultant-CSM

    1 day ago

    Remote, India a61cf64a-e327-49f6-828c-a9f15f2478d1 Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Title: Senior ServiceNow Consultant – CSM & ITSMLocation: BahrainExperience: 6+ yearsEmployment Type: Full-timeAbout the Role:We are seeking a highly skilled Senior ServiceNow Consultant with deep expertise in Customer Service Management (CSM) and IT Service Management (ITSM). The ideal candidate will lead end-to-end implementations, drive process...

  • ServiceNow LLM Trainer

    3 days ago

    Remote, India TriDevSofts Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ServiceNow LLM TrainerPosition: Contractor (no medical/paid leave)Engagement: Full-time (40 hours/week)Time Zone Overlap: Minimum 3 hours with CSTWe are seeking experienced professionals with deep functional expertise in ServiceNow products, including Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD), to...

  • Senior ServiceNow Developer

    2 weeks ago

    Remote, India Technomore Solutions Pvt Ltd Full time ₹ 4,71,000 - ₹ 1,71,25,673 per year

    Job Title: Senior ServiceNow DeveloperCompany: TechnoMore SolutionsJob Type: Full-TimeLocation: Remote (India)Experience: 5+ Years in ServiceNowCompensation: Attractive salary packageAbout the RoleTechnoMore Solutions is hiring an experienced Senior ServiceNow Developer who has strong hands-on expertise on the ServiceNow platform. The ideal candidate must be...

  • ServiceNow Senior Solution Architect

    3 days ago

    Remote- India NewRocket Full time US$ 90,000 - US$ 1,20,000 per year

    Why UsNewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the "2024 ServiceNow Worldwide Customer Workflow Partner of the Year" and  "2023 ServiceNow Creator Workflow Partner of the...

  • ServiceNow ITSM Developer

    1 day ago

    Remote, India Digital Placement Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    ServiceNow ITSM DeveloperCompany OverviewDigital Placement is a leading provider of staffing and recruitment services, offering solutions to clients across diverse industries in India.Role and ResponsibilitiesThe ServiceNow ITSM Developer will be responsible for:Utilizing their experience in ITSM, Service Catalog, and good knowledge in CMDB, Event Management...

  • Servicenow HRsd Reporting

    2 weeks ago

    Remote, India TESTQ TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Description: - ** **Key Responsibilities**: - Create and maintain scheduled and ad hoc reports in ServiceNow using Performance Analytics, Report Designer, and other ServiceNow tools. - Build real-time dashboards, KPIs, SLAs, and visualizations across HRSD modules. - Analyze HRSD data to identify trends, bottlenecks, and anomalies in service...

  • ServiceNow Defect Manager

    3 days ago

    Remote, India Tech Next Full time ₹ 16,80,000 - ₹ 21,60,000 per year

    ServiceNow Defect Manager ( Immediate Joiner Only )Experience Required: 5+ YearsCertification: ServiceNow CertifiedJob Type: Full-Time / ContractContract Tenure : 6 MonthsLocation: Remote / Onsite – Bangalore / Pune / Noida / Hyderabad)Work Hours: ( 11 AM to 8.30 PM IST)About the Role:We are seeking an experienced ServiceNow Defect Manager with strong...

  • HRSD – Senior ServiceNow Developer

    1 day ago

    Remote, India Vimerse Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: · All platform related upgrades and ServiceNow later version upgrades. · Support the build work on HR service catalog items. · Build new reports/ Dashboard and modify the existing ones. · Support the Ongoing platform maturity enhancements – HRSD portal, case management, knowledge management etc. · Triage incidents and make data...

  • ServiceNow Developer

    6 days ago

    Remote, India OpenFuture Technologies Private Limited Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    ServiceNow :Job Summary:We are looking for a passionate and dedicated ServiceNow Developer to design, develop, and implement ServiceNow solutions that improve our IT Service Management processes. The ideal candidate will have hands-on experience (or strong interest) in ServiceNow development, scripting, and automation, and will work closely with business and...