Customer Experience Associate

1 day ago

Ahmedabad, Gujarat, India Wogom Full time ₹ 2,00,000 - ₹ 6,00,000 per year
About Brandverse:

Brandverse, part of World Digital Ventures, is the brand-building and distribution arm that focuses on product development, D2C, retail, and marketplace expansion. At Brandverse, customer satisfaction is central to our mission — every interaction reflects our commitment to quality, transparency, and care.

We're seeking engineering and management freshers who are enthusiastic, customer-focused, and eager to learn the business side of brand and operations management through hands-on experience in customer care.

Key Responsibilities:
  • Manage customer queries, complaints, and feedback through calls, emails, chat, and social media channels.
  • Ensure timely and professional resolution to customer issues while maintaining Brandverse's service standards.
  • Coordinate with internal departments (logistics, product, marketing, and finance) to close service tickets efficiently.
  • Maintain and update customer data accurately in CRM systems.
  • Prepare daily/weekly reports on customer issues, satisfaction trends, and resolution performance.
  • Assist in analysing customer feedback and suggest improvements in products, policies, or communication.
  • Support refund, return, and replacement requests in coordination with the operations and finance teams.
  • Participate in process-improvement and service-quality initiatives.
  • Contribute to automation and template development for faster customer responses.
  • Represent the Brandverse ethos in every interaction — with empathy, ownership, and professionalism.

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