Team Lead

1 week ago

Bengaluru, Karnataka, India Legato Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

Team Lead will be responsible for the following:

  • Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
  • Achieve individual SLA targets set as well as the account level collective targets set for the team
  • Ensure delivery of the project from a time, cost, and quality perspective
  • Drive continuous process improvements by initiating and delivering process improvement projects
  • Oversee day-to-day operation
  • Team utilization is greater than 85% or achieves the targets set by the organization
  • Lead Lean and Kaizen projects within the team to create customer delight
  • Suggest and organize team-building activities
  • 100% adherence to process specifications, compliance of self and team members training related to process and individual development
  • Manage employee retention and engagement (manage attrition within a target range and ESAT scores)
  • Contribute to recruitment (measure through participation in screening and interviewing candidates)
  • Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement
  • Coach and mentor teams when needed

Note: Female candidates are preferred

SKILLS AND COMPETENCIES

  • Responsible for serving as the operations point of contact for day-to-day operations, but not limited to, facilitating issue resolution, meeting goals and targets
  • TL should be able to analyze inventory and plan and deploy the workforce accordingly
  • Should track and report performance data to internal leaders and onshore partners
  • Manage new hire associates and plan their training and refresher training as needed
  • Excellent Data management and Data presentation skills(MS Office Minimum)
  • Should be able to manage and track the aspirations of the team and help them develop
  • Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement
  • Manage employee retention and engagement (manage attrition within a target range and ESAT score
  • Push for innovation and enhancements
  • Attend onshore/offshore with different business partners and share /deliver findings /asks.
  • Agile & Solution centric
  • Inclusive
  • Flexible to work in night shifts/Work from the office Inclusive

Interested Candidates can share their resume to

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