Technical Customer Support executive

5 days ago

Vidhyadhar Nagar Jaipur Rajasthan, India Nexus pro services Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: Customer Support Executive – IT Industry

Experience: Minimum 1 Year

Location: Bani Park, Jaipur

Working Hours: 10:00 AM – 6:00 PM (Full-time)

Job Type: Full-Time (On-site)

Salary: upto 20k pm

Openings : 2

Job Description:

We are hiring a Customer Support Executive from the IT industry with at least 1 year of experience. The ideal candidate will have excellent communication skills, a strong understanding of computers and SaaS products, and a proactive approach to resolving customer concerns. Experience in the telecom industry will be considered a plus.

Key Responsibilities:

* Handle inbound customer calls and actively listen to their queries and complaints.

* Accurately document customer issues and forward them to the concerned internal team.

* Follow up with customers once the issue is addressed and ensure complete resolution.

* Maintain a high level of customer satisfaction through professional and empathetic communication.

* Keep records of customer interactions, transactions, comments, and complaints.

* Continuously update knowledge of company products and services, especially SaaS platforms.

Requirements:

* Minimum 1 year of experience in customer support, preferably in the IT industry.

* BCA or similar qualification

* Strong computer skills and working knowledge of SaaS software.

* Basic coding knowledge is an added advantage.

* Prior experience in the telecom industry is a plus.

* Excellent verbal and written communication skills are a must.

* Ability to work independently and handle pressure in a fast-paced environment.

Preferred Skills:

* Patience and active listening abilities.

* Problem-solving mindset and attention to detail.

* Ability to multi-task, prioritize, and manage time effectively.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Application Question(s):

  • Do you have basic computer and SaaS software knowledge?
  • Qualification ?
  • What's your current and expected CTC?
  • Are you an immediate joiner?

Experience:

  • Customer support executive: 1 year (Required)

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