Customer Relationship Manager
18 hours ago
- Manage guest relations by greeting guests, handling inquiries, and ensuring a warm and professional hospitality experience.
- Communicate confidently in fluent English while assisting guests throughout their stay.
- Address guest concerns and complaints with a positive attitude and provide quick, effective solutions.
- Coordinate with front office, housekeeping, and F&B teams to fulfill guest requests smoothly.
- Maintain guest records, preferences, and feedback to enhance overall service quality.
- Conduct follow-up calls, feedback collection, and ensure high guest satisfaction levels.
- Handle VIP guests, special requests, and ensure personalized service delivery.
- Presentable female candidate preferred with strong communication, grooming, and customer service skills.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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