Operations Manager-Edtech

2 weeks ago

Noida Sector Noida Uttar Pradesh, India IMTS Full time ₹ 3,50,000 - ₹ 4,60,000 per year

About the Role:

We are seeking a highly organized and strategic Operations Manager to oversee day-to-day processes, optimize operational efficiency, and ensure seamless delivery of educational services in our EdTech organization. The role demands strong leadership, process management, and cross-functional coordination to drive growth and customer satisfaction.

Key Responsibilities:

  • Oversee and streamline daily operations across academic, sales, and support teams.
  • Build and implement scalable processes to improve efficiency and student experience.
  • Monitor and manage KPIs such as enrollments, retention, and service delivery.
  • Collaborate with sales, counseling, academic, and product teams to ensure smooth workflow.
  • Design and implement SOPs, policies, and reporting structures.
  • Manage vendor relationships, partnerships, and third-party service providers.
  • Identify operational bottlenecks and provide data-driven solutions.
  • Lead, train, and mentor the operations team to achieve organizational goals.
  • Ensure compliance with company policies, quality standards, and regulatory requirements.
  • Prepare reports for management, highlighting performance metrics and improvement areas.

Requirements:

  • Bachelor's/Master's degree in Business Administration, Operations, or related field.
  • 4–8 years of proven experience in operations management (EdTech/education sector preferred).
  • Strong leadership, organizational, and problem-solving skills.
  • Ability to manage cross-functional teams and multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office, Excel, CRM tools, and data analytics platforms.
  • Experience in process automation and operational scaling is a plus.

Job Types: Full-time, Permanent

Pay: ₹35, ₹46,000.00 per month

Benefits:

  • Leave encashment

Experience:

  • Operations management: 3 years (Required)
  • Edtech B2B: 1 year (Required)

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

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