Operations Associate

2 days ago

Noida Uttar Pradesh, India Astro Arun Pandit Pvt Ltd Full time

JD- Operations Team**Role Overview**

The **Operations Team** will be responsible for **managing and optimizing internal processes** that support sales, student experience, course execution, and webinar management. This role requires **strong coordination skills, problem-solving ability, and attention to detail** to ensure everything runs efficiently.

This is a great opportunity for someone who thrives in a **fast-paced EdTech environment**, enjoys working on multiple projects, and wants to be a key part of **scaling a unique astrology education platform**.

**Key Responsibilities**

**Course & Webinar Operations**
- Manage the **end-to-end execution of astrology courses and webinars**, ensuring a seamless experience for learners.
- Coordinate with instructors and mentors for course scheduling and content delivery.
- Oversee the **onboarding process for new students and instructors** to ensure smooth enrollment and participation.

**Process Optimization & Coordination**
- Develop **SOPs (Standard Operating Procedures)** to streamline operations across different functions.
- Identify **bottlenecks in processes** and implement solutions for smoother execution.
- Work closely with marketing, sales, and content teams to ensure alignment on key objectives.

**Customer Support & Student Engagement**
- Address and resolve **technical issues, payment queries, and course-related concerns**.
- Gather **student feedback** and work on improving the overall experience.

**Payment & Enrollment Management**
- Track student enrollments, payments, and refunds to ensure accurate records.
- Work with the finance team to maintain **billing and invoicing accuracy**.
- Ensure that all **payment-related concerns are handled efficiently**.

**Requirements & Qualifications**
- **1-3 years of experience** in operations, customer support, or EdTech management.
- **Highly organized and detail-oriented**, with excellent problem-solving skills.
- Ability to **manage multiple tasks and deadlines efficiently**.
- Strong communication skills for **coordinating across teams and handling student queries**.
- Familiarity with tools like **Google Sheets, CRM software, Zoom/Webinar platforms, and WhatsApp Business**.
- Experience in EdTech, astrology, or spirituality-related industries is a **plus**.

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

**Speak with the employer**
+91 9266358884
Application Deadline: 12/03/2025

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