Operations Manager

2 weeks ago

Noida, Uttar Pradesh, India Reboot Xp Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Sales Performance Management

  • Drive and manage sales performance for EdTech campaigns (inbound/outbound).
  • Ensure the team meets or exceeds sales KPIs like lead conversion, revenue targets, and sales closures.

  • Monitor daily/weekly/monthly performance and initiate corrective actions where needed.

  • Team Leadership & Development

  • Lead a team of Sales Executives, Team Leaders, and Quality Analysts.

  • Provide coaching, training, and mentoring to improve sales effectiveness.

  • Conduct regular one-on-ones, feedback sessions, and performance reviews.

  • Process Optimization

  • Identify process gaps in the sales funnel and implement improvements.

  • Develop and maintain standard operating procedures (SOPs) for sales activities.

  • Use data and CRM insights to streamline the sales pipeline.

  • Client & Stakeholder Management

  • Act as a bridge between the BPO team and the EdTech client.

  • Ensure client requirements, SLAs, and KPIs are consistently met.

  • Provide regular business reviews and updates to internal and external stakeholders.

  • Training & Quality Assurance

  • Ensure agents are trained on the latest product knowledge, objection handling, and pitch techniques.

  • Work closely with the Quality team to monitor call quality and implement action plans.

  • Reporting & Analytics

  • Prepare and share daily/weekly/monthly sales and performance reports.

  • Analyze conversion data, AHT (Average Handling Time), and sales efficiency.

  • Track ROI on various sales initiatives and campaigns.

  • Recruitment & Resource Planning

  • Collaborate with HR to hire sales agents based on business needs.

  • Plan and forecast manpower based on projected campaign volume.

  • Customer Experience & Feedback

  • Ensure high-quality interactions to maintain a positive brand image.

  • Monitor customer feedback and ensure prompt resolution of issues.

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