IT Operations Manager

2 weeks ago

Noida, Uttar Pradesh, India Varahe Analytics Private Limited Full time

Job Description : IT Operations Manager

Location : Noida; for projects across India.

About Varahe Analytics :

Varahe Analytics is one of Indias premier integrated political consulting firms, specializing in building data-driven 360-degree election management.

We help our clients with strategic advice and implementation, combining data-backed insights and in-depth ground intelligence into a holistic electoral campaign.

We are passionate about our democracy and the politics that shape our world.

We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal of building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country.

About the Team :

The IT team ensures seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

What Would This Role Entail ?

- Oversee all daily IT operations for a multi-site environment, ensuring the stability, integrity, and efficient operation of our information systems.

- Develop, implement, and enforce standardized IT policies and procedures to ensure consistency and security across all locations.

- Manage the complete IT procurement lifecycle for the entire organization, including identifying needs, evaluating options, negotiating with suppliers, and processing purchases of hardware and software.

- Lead, mentor, and manage a distributed team of IT consultants, fostering a culture of high performance, continuous learning, and excellent customer service across all offices.

- Direct vendor management activities, building strong relationships and ensuring service level agreements (SLAs) are met and value is maximized.

- Serve as the final escalation point for complex technical issues affecting our consultants and client-facing operations.

- Drive strategic initiatives to automate and streamline IT processes, leveraging APIs and scripting to boost efficiency for a remote workforce.

- Collaborate with practice leaders and office managers to understand their technological needs and align IT strategy with business goals.

- Generate and present comprehensive reports on IT performance, project status, and team productivity to management.

Necessary Skills :

- Bachelors degree in Information Technology, Computer Science, or a related field.

- 5+ years of proven experience in IT Operations Management, preferably within a professional services environment.

- Demonstrated experience in leading and managing a distributed or multi-site IT team.

- Strong expertise in IT procurement, vendor management, and contract negotiation.

- In-depth knowledge of IT infrastructure, including networking, hardware/software support, and security principles for a mobile workforce.

- Exceptional organizational, project management, and leadership capabilities.

- Ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Good to Have Skills :

- Professional certifications (e.g., ITIL, PMP, CompTIA Network+).

- Advanced knowledge of scripting and automation using tools like Python or PowerShell.

- Familiarity with cloud infrastructure platforms such as GCP, AWS or Azure and Google Workspace, Mobile Device Management solutions.

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