Team Leader

Key responsibilities

Operations Management

Provide operational support services and sometimes act as first-line contact of a transactional operations area. Involves using existing systems and protocols.

Operating Machine or Equipment

Operate complex machines and systems, adjusting processes to optimize quality and productivity. Also responsible for generating solutions to complex inefficiencies.

Production Planning

Contribute data and information to production plans. Run reports, check accuracy, and distribute information.

Leadership and Direction

Coordinate a team while performing routine work.

Equipment Changeover

Help to changeover and conduct inspections of equipment with guidance.

Equipment Total Productive Maintenance

Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Health, Safety and Environment

Follow the organization's Health, Safety and Environment (HS&E) policies, procedures and mandatory instructions; to identify and mitigate risks, and to safeguard the environment and the wellbeing of oneself and others.

Quality

Conduct complex analyses, quality tests and inspections that require a high level of independent judgment.

Performance Management

Prioritize own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Internal Communications

Use the internal communications system to access specific information.

Improvement/Innovation

Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.

Skills

Planning and Organizing

Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Verbal Communication

Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Health and Safety

Applies comprehensive knowledge and skills to independently manage and apply safe systems of work while providing guidance and training to others.

Policy and procedures

Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

Action Planning

Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Review and Reporting

Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

Equipment Utilization

Uses comprehensive knowledge and skills to act independently while guiding and training others on optimizing the utilization of production plant, equipment and materials.

Masters Service Conversations

Works at an intermediate level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works with guidance.

Education: Diploma / ITI

Experience: 3 to 5 Years. Sound experience and understanding of straightforward procedures or systems.