Customer Relationship Executive

2 weeks ago

Gurgaon, Haryana, India E-Publication Services Pvt Ltd Full time ₹ 15,000 - ₹ 2,50,000 per year

Profile summary: The main goal of this role is to maintain and manage a strong relationship with clients, communicate regularly with clients, and update them about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of existing clients and getting more business from them.

Responsibilities-

Client Communication: Effectively manage communication with clients to understand their editorial requirements, address inquiries, and ensure client satisfaction.

● Relationship Maintenance: Cultivate and maintain positive relationships with clients to foster long-term partnerships and enhance the overall client experience.

● Database Management: Regularly update and maintain the client database, ensuring accurate and current information to facilitate seamless communication and efficient workflow.

● Timely Follow-ups: Implement a systematic follow-up process to ensure timely responses to client queries, submissions, and feedback, demonstrating a proactive approach to client needs.

● Negotiating with clients to secure the most attractive prices

Qualifications-

Education: Bachelor and Master in streams like Pharmacy, Biotechnology, Bioinformatics, Zoology, Microbiology, Agriculture, Forensic Science, Engineering Arts & Humanities , Commerce and Management.

● Experience: Fresher or Experience (Female candidates only)

● Knowledge of the research publication industry

Skills required-

● Excellent communication (written & verbal)

● Interpersonal and problem-solving skills

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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