Customer Success Manager
5 days ago
Role & responsibilities:
- Develops Healthy Customer Relationship
- Enhances Customer Training
- Evaluates and Analyses Customer Needs
- Builds Trust and Transparency with Clients
- Onboards New Clients
- Acts as a Customer Advocate
- Encourages Customers to Upgrade their Products
- Promotes Customer Loyalty
- Meet Quarterly and Annual Renewal and Upsell Targets
- Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients
- Ability to work cross-functionally with teams like sales, product and support.
- Strong presentation and training skills
- Customer-focused with a knack of identifying opportunities and solving problems.
Preferred candidate profile:
- Excellent written and verbal communication skills specialist
- Good at MS Office, Word, PowerPoint, Excel
Perks and Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
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