Customer Success Manager

3 days ago

Hyderabad, Telangana, India International Education Gateway Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

  • Develops Healthy Customer Relationship
  • Enhances Customer Training
  • Evaluates and Analyses Customer Needs
  • Builds Trust and Transparency with Clients
  • Onboards New Clients
  • Acts as a Customer Advocate
  • Encourages Customers to Upgrade their Products
  • Promotes Customer Loyalty
  • Meet Quarterly and Annual Renewal and Upsell Targets
  • Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients
  • Ability to work cross-functionally with teams like sales, product and support.
  • Strong presentation and training skills
  • Customer-focused with a knack of identifying opportunities and solving problems.

Preferred candidate profile:

  • Excellent written and verbal communication skills specialist
  • Good at MS Office, Word, PowerPoint, Excel

Perks and Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Life insurance

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