Hiring for customer care executive

7 hours ago

Noida, Uttar Pradesh, India IEnergizer Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

iEnergizer is a leading business process outsourcing provider dedicated to delivering high-performance customer management solutions. With over 10,001 employees and headquartered in Bangalore, we offer scalable client-centric solutions to Fortune 500 companies across diverse industries. We pride ourselves on being a trusted partner that acts as an extension of our clients' operations, offering exemplary customer experiences and continuous improvement in business impacts.

Job Overview

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team in Noida. This is a full-time, junior-level position, ideal for candidates with 1 to 3 years of work experience in a similar role. The successful candidate will engage with our valued customers, providing top-notch service through various communication channels to ensure customer satisfaction and retention.

Qualifications and Skills

  • Proficient in customer service with prior experience of 1-3 years in a similar role.
  • Skilled in call handling and able to manage high-volume calls efficiently (Mandatory skill).
  • Ability to provide effective chat support to enhance customer satisfaction (Mandatory skill).
  • Proven expertise in managing issue resolutions with a results-oriented approach.
  • Excellent verbal communication skills to convey information clearly and effectively.
  • Familiarity with ticketing systems to track, prioritize, and close customer queries efficiently.
  • Adept in writing concise and professional email support responses for issue resolution.
  • Ability to manage multiple tasks effectively in a fast-paced environment while maintaining attention to detail.

Roles and Responsibilities

  • Provide exceptional customer service through phone, chat, and email, ensuring customer satisfaction at all touchpoints.
  • Handle inbound customer queries and complaints effectively and efficiently, maintaining a professional demeanor.
  • Assist customers with product and service inquiries and manage customer accounts as needed.
  • Use problem-solving skills to resolve customer issues promptly and ensure escalation when necessary.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints using designated systems.
  • Work collaboratively with team members to achieve individual and group performance goals.
  • Contribute to team effort by accomplishing related results as needed.
  • Continuously seek to improve service delivery by staying updated on product knowledge and customer service practices.

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