HCL Tech Hiring For IT Service desk Hyderabad

2 days ago


Hyderabad, Telangana, India HCLTech Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Required - Exp 6 Months - 3 Yrs

Education – Graduation

Location – Hyderabad

  • Good Communication with International Voice Support experience.
  • Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.
  • Basic knowledge on MS office.

Roles & Responsibilities.

  • To maintain high login Efficiency (Availability) for customers
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
  • To update worklogs and follow shift for escalation process and process compliance.


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