
HCL Tech Hiring For IT Service desk Hyderabad
2 days ago
Required - Exp 6 Months - 3 Yrs
Education – Graduation
Location – Hyderabad
- Good Communication with International Voice Support experience.
- Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.
- Basic knowledge on MS office.
Roles & Responsibilities.
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shift for escalation process and process compliance.
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