Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program ManagerWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Network Organization is seeking a Lead Technical Program Manager to advance our global network strategy through structured planning, proactive risk mitigation, and strategic cross-functional coordination. This role is ideal for someone with a strong technical foundation, sharp problem-solving skills, and a passion for delivering complex, high-impact infrastructure programs.

You will report into the APAC Principal TPM, supporting key programs and projects across new deployments and refresh initiatives.

Role
As a Lead Technical Program Manager, you will lead and coordinate the implementation of next-generation network infrastructure supporting Mastercard's global operations. This role bridges deep technical expertise with disciplined program leadership to drive the successful execution of infrastructure initiatives across data centers, cloud platforms, and enterprise networks.

You will partner closely with engineering, operations, and platform teams to plan, deploy, and document strategic efforts ensuring execution excellence, seamless handoffs, and operational readiness.

Key Responsibilities

• Drive end-to-end execution of strategic technical programs across Network, Data Center, and Cloud domains

• Partner with engineering teams to align on solution design, timelines, and delivery milestones

• Lead cross-functional planning, milestone tracking, risk mitigation, and dependency management

• Coordinate deployment readiness activities, including resource planning and operational handoffs

• Maintain clear and comprehensive documentation of project plans, decisions, risks, and retrospectives

• Facilitate stakeholder communications and status reporting across global teams

• Act as an escalation point for delivery blockers, dependencies, and incident response coordination

• Ensure consistent project governance and cadence reporting for program progress and deliverables

• Support global initiatives beyond APAC as needed to align with broader network strategy

Technical Requirements

• Demonstrated experience managing complex infrastructure, cloud, or network programs using Agile, Waterfall, or hybrid methodologies

• Working knowledge of tools such as Rally, Jira, ServiceNow, and Remedy

• Familiarity with enterprise governance frameworks including Change Management and Project Change Control

• Solid understanding of enterprise network principles - routing, switching, connectivity, and security

• Experience with major network platforms (e.g., Arista, Cisco, HP, Aruba) and their role in enterprise infrastructure

• Understanding of the network infrastructure lifecycle—from hardware deployment to monitoring

• Ability to translate technical inputs into actionable project plans and stakeholder-ready updates

• Strong coordination skills across engineering, operations, and vendor teams

• Proven ability to manage risks, navigate ambiguity, and align multiple technical workstreams

All About You
Are you a technical leader who thrives in complexity and is excited by the opportunity to shape the future of enterprise networks?

• Strategic thinker with the ability to balance long-term vision and near-term delivery

• Excellent communicator, capable of articulating complex technical concepts clearly to all audiences

• Calm under pressure, adaptable in fast-paced environments

• Highly motivated self-starter who takes initiative and delivers with excellence

• Skilled in identifying delivery gaps and providing innovative, scalable solutions

• Confident in escalating blockers, risks, and major incidents to senior leadership as needed

• Passionate about working in a collaborative, global environment focused on transformation and innovation

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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