Customer Success Specialist

7 days ago


Vaishali Nagar, Rajasthan, India Sembark Tech Full time ₹ 2,79,000 - ₹ 3,00,000 per year

Client Onboarding & Implementation

  • Manage the initial onboarding process for new clients.
  • Assist, gather, and prepare client data for software setup and configuration.
  • Assist clients with initial system setup and customisation.
  • Coordinate with Internal Graphic Design team to help clients with branding collaterals.

Training & Client Enablement

  • Conduct group and one-on-one training sessions via Google Meet/Zoom.
  • Develop onboarding materials, including checklists and walkthroughs.
  • Ensure clients complete key onboarding milestones and understand core features.

Customer Success & Support Transition

  • Monitor client progress and proactively address challenges.
  • Ensure a smooth handover to the Technical Support Team post-onboarding.
  • Identify common onboarding pain points and suggest improvements.

Technical Support & Issue Resolution

  • Handle client queries via WhatsApp, Email, and Google Meet/Zoom.
  • Troubleshoot technical issues and escalate complex problems to the development team.
  • Track and improve response times and customer satisfaction.

Requirements:

  • Strong verbal and written English & Hindi communication skills.
  • Patience and a customer-centric attitude.
  • Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools, and CRM systems. Exposure to Canva is plus.
  • Ability to travel for client support when necessary.
  • Previous experience in customer support or a related field is a plus.
  • Added advantage if either experience or educational qualification in hospitality / tourism industry.

Benefits:

  • Competitive salary and benefits package.
  • Comprehensive training and development programs.
  • A supportive and collaborative work environment.
  • Opportunities for career growth within the company.

Job Types: Full-time, Permanent, Fresher

Pay: ₹279, ₹300,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Work from home

Location:

  • Vaishali Nagar, Jaipur, Rajasthan (Required)

Work Location: In person



  • Vaishali Nagar, Rajasthan, India cloudminister technologies Full time ₹ 1,44,000 - ₹ 1,56,000 per year

    Key Responsibilities:Generate high-quality leads for the business through various channels, including cold calling, email marketing, and social mediaConduct market research to identify potential customers and understand their needsDevelop and maintain a database of leads and track interactions with potential customersCollaborate with the sales team to ensure...


  • Vaishali Nagar, Rajasthan, India Ravikash Financial Services Pvt. Ltd. Full time ₹ 1,00,000 - ₹ 2,00,000 per year

    As a Telesales Executive – Credit Card, your primary responsibility will be to make outbound calls to potential customers and promote credit card products. You will explain features, benefits, and offers in a clear and engaging manner, generate qualified leads, and work towards converting them into successful sales. This role demands consistency in...


  • Vaishali Nagar, Rajasthan, India Sembark Tech Full time ₹ 7,00,000 - ₹ 12,00,000 per year

    Responsibilities:Market & User ResearchDesign and execute qualitative & quantitative studies (surveys, interviews, focus groups).Benchmark existing solutions and map competitive landscapes.Product Strategy & RoadmappingDefine a compelling vision and quarterly roadmap for new product lines.Prioritize features by ROI, effort, and customer value.Requirements &...


  • Vaishali Nagar, Rajasthan, India Adityaraj Capital Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Company DescriptionAdityaraj Capital is an investment holding and portfolio advisory firm committed to bridging personal wealth creation with India's economic growth. We combine global financial expertise with granular, India-first research to construct portfolios that deliver long-term outperformance while aligning with sectors critical to the nation's...

  • Product Designer

    3 days ago


    Vaishali Nagar, Rajasthan, India Sembark Tech Full time ₹ 7,00,000 - ₹ 8,00,000 per year

    Responsibilities:Own the design process end-to-end: from problem discovery, user flows, and wireframes to polished UI and final handoff.Translate complex workflows and SaaS data structures into intuitive interfaces.Collaborate closely with product managers, developers, and customer success to align design with user needs and business goals.Collaborate with...


  • Nagar, Rajasthan, India Flowserve Full time

    Role Summary The Human Resources Business Partner Human Resources Representative will help to build a people-first culture that delivers business results Provides expert HR leadership and consultation to both management and employees Responsible for delivery and execution of strategy programs and policies as well as providing day-to-day HR support...


  • Vaishali Nagar, India Sembark Tech Full time

    Client Onboarding & Implementation Manage the initial onboarding process for new clients. Assist, gather, and prepare client data for software setup and configuration. Assist clients with initial system setup and customisation. Coordinate with Internal Graphic Design team to help clients with branding collaterals. Training & Client Enablement Conduct group...


  • gautam buddha nagar, India Kovaion Consulting Full time

    In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...


  • Adarsh Nagar, Jaipur, Rajasthan, India Akrati Jewels Incorporation Full time

    A CRM Specialist needs to understand their company’s target audience to understand what consumers want. A person must be able to plan CRM strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty. **Responsibilities**: ⦁ Planning and delivering CRM strategies across the organization with a view...


  • Sahibzada Ajit Singh Nagar, India Lytegen Full time

    Role Overview We are seeking a Customer Success Manager with proven leadership and operational experience to establish, scale, and lead our customer service department. This role goes beyond traditional account management—it requires building processes, implementing systems, hiring and training staff, and ensuring that our customer support becomes a...

  • Customer Success

    2 weeks ago


    Swami Vivekananda Nagar, Kota, Rajasthan, India Evolve Next Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    About Us:Evolve Next Technologies Pvt Ltd is a leading provider of Marketing Automation SaaS (Software as a service) products, catering to a diverse client base. Headquartered in Bangalore, we are at the forefront of innovation, empowering businesses to streamline their marketing processes. Our esteemed clientele includes renowned brands such as Honda 2...


  • gautam buddha nagar, India Threatcop Full time

    Job Overview: At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal...


  • Sahibzada Ajit Singh Nagar, India Biorev Studios | 3D Rendering Studio Full time

    Customer Service Representative (Outbound Calling)– HVAC Call Center ProcessLocation: MohaliType: In-house, Full-timeShift: US Shift (Night) - 6:30pm - 4:30am IST All the Saturdays are working during summers due to high volume of appointments.Job OverviewWe are looking for a highly motivated and detail-oriented Customer Service Representative to join our...


  • Sahibzada Ajit Singh Nagar, India Biorev Studios | 3D Rendering Studio Full time

    Customer Service Representative (Outbound Calling)– HVAC Call Center ProcessLocation: MohaliType: In-house, Full-timeShift: US Shift (Night) - 6:30pm - 4:30am IST All the Saturdays are working during summers due to high volume of appointments.Job OverviewWe are looking for a highly motivated and detail-oriented Customer Service Representative to join our...


  • Gautam Buddha Nagar, India dash and dot Full time

    Company Description dash and dot is where modern design meets mindful detail. A contemporary fashion brand for women and men, we bring together global silhouettes and artisanal accents to create pieces that move with you—day to night, weekday to getaway. Think fluid co-ord sets, statement dresses, sharp jackets, and elevated essentials—crafted in premium...


  • Gautam Buddha Nagar, India dash and dot Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Descriptiondash and dot is where modern design meets mindful detail. A contemporary fashion brand for women and men, we bring together global silhouettes and artisanal accents to create pieces that move with you—day to night, weekday to getaway. Think fluid co-ord sets, statement dresses, sharp jackets, and elevated essentials—crafted in premium...