Customer Success Associate

2 days ago

Adarsh Nagar Jaipur Rajasthan, India Akrati Jewels Incorporation Full time

A CRM Specialist needs to understand their company’s target audience to understand what consumers want. A person must be able to plan CRM strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty.

**Responsibilities**:
⦁ Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and expanding the company brand

⦁ Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.

⦁ Making sure the customer database is correctly segmented for targeted marketing activities.

⦁ Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.

⦁ Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.

⦁ Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- How do you typically handle difficult customers or complaints?
- Which CRM software/tools are you familiar with?

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 30/10/2024

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