Customer Support Executive

6 days ago

Hyderabad, Telangana, India Writer Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

***************** We Are Hiring *******************************

Work Location: Gachibowli (AIG Hospital)

Interview Location: Writer Information, Kukatpally

Employment Type: Full-time

Interview Details:

Venue: Writer Information, Kukatpally

Date & Time: 25-Aug-25 to 29-Aug-25 [11am to 2PM]

Contact Person: [HR Vinay]

Landmark : 8th FLOOR, Vijay Sai Towers, opp. Croma, Vivek Nagar, Kukatpally, Hyderabad, Telangana 500072

Job Overview:

We are looking for enthusiastic and customer-oriented individuals to join our Healthcare Voice Process. The role involves assisting patients and customers over phone calls regarding doctor appointments, doctor availability, medical processes, and insurance-related queries.

Key Responsibilities:

  • - Handle inbound and outbound calls to assist patients and customers.
  • - Book doctor appointments and share doctor availability.
  • - Guide patients on hospital procedures and medical processes.
  • - Explain insurance coverage and medical policies clearly.
  • - Ensure customer satisfaction by resolving queries promptly.
    • Maintain accurate call records and follow company guidelines.

Requirements:

  • Qualification: Graduation is mandatory. (B.Pharm / M.Pharm will be an added advantage).
  • - Proficiency in English, Hindi, and Telugu (mandatory).
  • - Excellent verbal communication and listening skills.
  • - Strong customer handling and interpersonal skills.
  • - Freshers and experienced candidates are welcome.
  • - Willingness to work in a voice process environment.

Work Conditions:

  • Shift Timings:

  • Male employees: 24/7 rotational shifts

  • Female employees: Day rotational shifts only

  • Working Days: 6 days a week, 1 rotational week off

Benefits:

  • - Competitive salary & performance incentives
  • - Training and career growth opportunities
  • - Exposure to the healthcare support domain

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