Customer Service Associate IV

2 weeks ago


Bengaluru, Karnataka, India TE Connectivity Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview 

Responsibilities  

  • Coordinates customer/TE Products relationship.
  • Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
  • Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
  • Creates and maintains customer orders in MRP system or provides direction for this
  • Activity to designated staff member.
  • Ensures compliance to Quality System for order management.
  • Assists in streamlining order management systems.
  • Works with Customer and Sales to prepare and monitor monthly sales forecast by
  • customer and product.
  • Solicits bookings to support committed bookings level.

Skills 

  • Any Graduate
  • 2+ years of Order Management, Order to Cash, Distribution Support
  • Customer focused, excellent oral and written communication
  • Basic knowledge of served market, products and key performance requirements for the market.
  • Ability to translate company goals to action plans for customer order management.
  • Basic knowledge of materials planning and order entry logic.
  • PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system, preferable SAP/ Epicor/ Syteline.

Competencies 

ValuesIntegrity, Accountability, Inclusion, Innovation, Teamwork



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