
Customer Service Associate IV
2 weeks ago
Job Overview
Responsibilities
- Coordinates customer/TE Products relationship.
- Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
- Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
- Creates and maintains customer orders in MRP system or provides direction for this
- Activity to designated staff member.
- Ensures compliance to Quality System for order management.
- Assists in streamlining order management systems.
- Works with Customer and Sales to prepare and monitor monthly sales forecast by
- customer and product.
- Solicits bookings to support committed bookings level.
Skills
- Any Graduate
- 2+ years of Order Management, Order to Cash, Distribution Support
- Customer focused, excellent oral and written communication
- Basic knowledge of served market, products and key performance requirements for the market.
- Ability to translate company goals to action plans for customer order management.
- Basic knowledge of materials planning and order entry logic.
- PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system, preferable SAP/ Epicor/ Syteline.
Competencies
ValuesIntegrity, Accountability, Inclusion, Innovation, Teamwork
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