Branch Manager

2 weeks ago

Bengaluru Chennai Vijayawada, India Bhima Jewellers Full time ₹ 5,00,000 - ₹ 8,00,000 per year

The Branch Manager is responsible for the efficient management of day-to-day branch operations, ensuring achievement of branch sales targets and delivering a consistent customer experience. The role also involves overseeing inventory, team management, customer service excellence, and promotional initiatives while adhering to company standards and compliance requirements.

1. Branch Operations Planning & Management

  • Ensure timely showroom opening and readiness.
  • Supervise cash/credit/debit transactions and stock verification.
  • Conduct daily morning meetings to review targets.
  • Monitor branch functioning in line with SOPs and security protocols.
  • Maintain showroom ambience and upkeep.
  • KPI: Adherence to budget, SOP compliance, achievement of branch sales targets.

2. Reporting & Documentation

  • Submit daily, weekly, and monthly reports (sales, accounts, reconciliation, stock).
  • Review stock replenishment reports and recommend orders.
  • Ensure accurate maintenance of accounts, vouchers, and registers.
  • KPI: Timely and accurate submission of reports.

3. Customer Experience Management

  • Ensure an exceptional customer experience throughout the sales process.
  • Build strong relationships with high-value customers.
  • Handle complaints, escalations, and ensure quick resolution.
  • Collect and share customer feedback with the Production/Design team.
  • KPI: High customer satisfaction ratings, reduced turnaround time in complaint resolution.

4. Inventory Management

  • Maintain optimum stock levels across product categories.
  • Conduct physical stock verification and old gold management.
  • Liaise with production and purchase teams for replenishment.
  • Track custom orders and ensure timely delivery.
  • KPI: Optimum stock levels, zero lapses in gold/repairs/custom orders.

5. Branch Marketing, Advertising & Promotions

  • Study competitor promotions and suggest new strategies.
  • Plan and execute local marketing campaigns during festivals/events.
  • Promote and achieve Gold Tree scheme targets.
  • Represent Bhima at customer/community functions.
  • KPI: Timely execution of marketing activities, achievement of Gold Tree scheme targets.

6. Team Management

  • Communicate monthly targets and motivate the team.
  • Monitor staff grooming, punctuality, and discipline.
  • Provide training on product knowledge and customer service.
  • Conduct regular performance reviews and ensure retention.
  • KPI: Employee retention and engagement, enhanced customer handling and product knowledge.

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