Associate Director, Business Management

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Business Management 

In this role, you will:

Support for GCIO stakeholders

• The finance insights manager partners with senior GCIO management (CIOs), Operations Director, Operations Managers within the Risk & Compliance team to provide oversight and support for all financial matters.
• As financial SME for the department, they assume ownership of all aspects of cost reporting (direct costs, recovery charges, budget interlock, target setting), acting as an independent challenge authority and influencing decision-making to ensure that Technology as a service is delivered on budget and stretch-targets are met.

Engagement with Business/ Finance stakeholders

• The finance insights manager forms part of a virtual team with business and finance stakeholders, owning the provision of GCIO cost reporting and articulating key messaging through monthly and ad-hoc reviews with business and finance counterparts (COO, CFO).
• Ensuring the right level of cost transparency and underlying drivers are understood, they ensure the timely escalation of funding issues/opportunities and influence business initiative forecasting and prioritisation.

Engagement with Financial Reporting teams

• The role holder will be responsible for close collaboration with Financial Reporting teams, both within the [GB/GF] and with the central pillar team. Primarily as a consumer and customer of standardised reporting and ways of working, but also in helping to shape those common processes to ensure they meet the needs of wider stakeholders

To be successful in this role, you should meet the following requirements: 

Leadership & Teamwork

• Embodying HSBC's Values in all of your interactions with stakeholders; We value difference; We succeed together; We take responsibility; We get it done
• Experience of managing within a complex matrix environment
• Develops and maintains long term relationships with highly critical stakeholders internally and externally.

Stakeholder and Relationship Management

• Skilled in developing and sustaining long-term relationships with critical stakeholders both within and outside the function. This involves maintaining expert knowledge of stakeholder requirements, competitor activities, and market trends to strategically influence future directions.
• Responsiveness to service requests from stakeholders is vital, as is the courage to take decisive action in challenging situations and manage uncertainty. The ability to communicate with impact and effectively influence others is paramount.
• Capable of managing multiple tasks, able to manage multiple competing priorities and to adapt to a dynamic, fast-paced environment. Exhibits proficiency in Excel, data analysis, and PowerPoint, with a demonstrated ability to influence others through effective verbal and written communication.

Analytical and Problem-Solving Skills

• Possesses strong analytical and problem-solving skills, enabling the synthesis of complex information to make data-driven decisions that drive business outcomes. This is further enhanced by an understanding of the HSBC Group's strategy, structures, and processes, alongside knowledge of the external environment's regulatory, political, competitive, and market aspects.

Financial and Accounting Expertise

• Demonstrates sound knowledge of cost management and accounting principles, as well as accounting and financial principles related to purchase orders, contracts, and operational expenses for hardware and software.
• Experience in developing meaningful reports and metrics is evident, alongside strong interpersonal and communication skills for interacting across various management levels.
• Experience with analytical and business intelligence tools, advanced MS-Office skills, and understanding of ERP systems such as Cognos, SAP, and Fusion is beneficial.

Continuous Improvement and Adaptability

• Ability to challenge the status quo and pursue operational excellence through continuous improvement is a key attribute. Resilience and strong influencing skills are essential, particularly in conflict situations with senior management. Willingness to engage actively and manage competing and changing priorities is crucial.
• Change agility is essential, focusing on driving and responding to change effectively

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by – HSDI