Shipping Executive

4 days ago

Pune, Maharashtra, India JSM Consulting Inc Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Hi

If interested pls connect on for further details.

Job Title: Product Support Specialist

Location: Pune, India

Experience Level: 0 to 3 Years

We are hirring

  • For candidates with 0 years of experience:

  • Must have a degree in Naval Architecture.

  • For candidates with less than 2 years of experience:

  • Experience in a Ship Design Firm or plan review.

  • Exposure to Design, Engineering, or Classification Societies is preferred.

Preferred candidate profile

Education & Experience

  • Graduate degree in Naval Architecture, Marine Engineering, or a related field.
  • 0-5years of relevant experience in naval architecture, marine engineering, ship designer, shipyard,ship management or related industry.
  • Experience using Asset Management and/or Lifecycle Management (EAM/PLM) platform is a

plus.

  • Exposure to digital technology products/ product management/ client support will be an

advantage.

  • Experience in Business Analysis in software product development is preferred.

What You Will Do:


• Provide first- and second-line support for product users through ticketing system, email, chat, and

phone; troubleshoot issues end-to-end and deliver timely resolutions.


• Analyze and resolve technical challenges related to ABS software products (Freedom platform)

and related systems to address and resolve end-user issues effectively.


• Identify, analyze, and resolve software-related issues, including debugging and root cause

analysis.


• Proactively identify common user pain points and knowledge gaps; develop targeted training or

process improvements to close them.


• Deliver user-focused training, one-on-one coaching and technical guidance for customers and

internal users.


• Gain and use elevated access privileges to resolve client challenges, business rule exceptions and

system / data defects to reduce disruption to operations.


• Translate client feedback to the product owners for evaluation.


• Respond to user inquiries, provide guidance on application functionality, and escalate complex

issues to appropriate teams.


• Drive client success metrics (CSAT / NPS) and reduce response / resolution timelines and

escalations.


• Deliver prompt and high-quality technical support and communicate effectively in written

(emails) and verbal communication, ensuring excellent customer satisfaction.


• Create and maintain documentation for troubleshooting steps, solutions, and application processes.


• Collaborate with technical writers to develop technical reports, documentation, and presentations.


• Contribute to the internal knowledge base by documenting resolutions and sharing insights with

the team.


• Conduct research and analyze user data, including usage patterns and retention rates, to support

client projects and internal initiatives.


• Work closely with engineers, surveyors, product development, and client services teams to ensure

seamless project execution.

  • Shipping Coordinator

    2 days ago

    Pune, Maharashtra, India Tetra Pak Full time ₹ 2,50,000 - ₹ 4,00,000 per year

    Title: Shipping CoordinatorLocation:Pune, INAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with...

  • Officer - Shipping

    2 weeks ago

    Pune, Maharashtra, India Tetra Pak processing and packaging solutions for food and beverages Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Officer - Shipping At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. What you will do 1. Promote Safety Workplace2. Accomplish...

  • Shipping Agent Doer

    7 hours ago

    Pune, Maharashtra, India International Jobs Gateway Connect Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Shipping Agent DoerJob Code: 380011Gap: 14Grade: BPO 1/2Location: Pune - candidate must be residing in Pune onlySalary: up to 6 LPAEnsure each document is handled with care with zero defects and achieves the require quality level, Meet vessel cut offs and other deadlines, Understand the processes by country/Account and deliver expectations, to...

  • Procurement Executive

    2 weeks ago

    Pune, Maharashtra, India SG SHIPPING PRIVATE LTD. Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    About UsSG Group is a Singapore based conglomerate providing several maritime services. We are committed to driving technical innovation that solves real-world maritime challenges, delivering customer service excellence that builds lasting partnerships, and fostering an environment of trust where every team member can grow both professionally and...

  • Logistics and Shipping executive

    1 week ago

    Pune, Maharashtra, India GLOBAL ELECTRONICS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    1 Expertise in SEA & air freight cost working2 should have Knowledge of Import & export process3 able to handle import shipment Single handedly.4 should have Knowledge of SEA & Air shipment booking by cargo & courier mode5 should have Knowledge of Inco terms & marine insurance.6 should have Knowledge of handling DG shipment.7 should have Knowledge of import...

  • Operation Executive

    4 days ago

    Pune, Maharashtra, India Dashmesh Singapore Pte Ltd Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    Join Our Team as an Operation Executive at SG Shipping Private LtdLocation: Pune, IndiaCompany: SG Shipping Private LtdPosition Type: PermanentDepartment: OperationAre you a dynamic and detail-oriented professional looking to make a significant impact in the maritime industry? SG Shipping Private Ltd is seeking an Operation Executive to join our team...

  • Business Development Executive

    7 days ago

    Pune, Maharashtra, India Equipoptimizacions Software Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Were Hiring – Business Development ExecutiveEquipOptimizacions Software Pvt. Ltd. (EOS India) is looking for a dynamic and driven Business Development Executive to join our growing global teamWhat we're looking for:Excellent verbal and written communication skillsExperience in the shipping and logistics industry (preferred)Exposure to international client...

  • Executive Ocean Operations

    4 days ago

    Pune, Maharashtra, India ATA Freight Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Position OverviewThe Executive Ocean Operations will play a critical role in managing end-to-end ocean freight shipments, primarily on the Asia trade lane. This role includes complete shipment coordination, documentation handling, and collaboration with cross-functional teams to support John Deeres growing logistics operations.Key Responsibilities:End-to-End...

  • Tester II, Product

    2 weeks ago

    Pune, Maharashtra, India American Bureau of Shipping (ABS) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    As a Tester II, Product you will be part of a global Quality management team striving for delivery and quality of outstanding products and services. You have excellent problem-solving skills and stay focused under pressure. As a team player, you communicate openly and coherently, and you thrive aligning internal and external stakeholders towards a common...

  • Import & Export Executive

    1 week ago

    Pune, Maharashtra, India d76ae607-f839-4421-b960-096fa7906f9a Full time ₹ 3,00,000 per year

    Role Overview:We are looking for a highly organized and detail-oriented Imports & Exports Executive to manage and coordinate all international shipment activities, ensuring smooth and compliant import/export operations. The ideal candidate will be responsible for documentation, liaising with customs agents, freight forwarders, and internal departments, while...