Team Leader

2 weeks ago

Pune, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Shift Lead / Delivery Manager

IAM (Identity & Access Management)

Location: Sahyadri Park, Pune

BPO: BPO 3/4

Shift timings: 2.00 PM IST to 11 PM IST

Qualification: Graduate

Job Description

  • Be the subject matter expert and the reference point for the Access Management team

  • Perform user access management by provisioning or de-provisioning user access

  • Representing the team in meetings as required

  • Knowledge of Access Review/Attestation Management

  • Folder access permissions

  • Privileged access controls

  • Closure of raised incidents

  • Handling queries related to password resets, login issues etc.

  • Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific accesses for specific systems as requested.

  • Respond to general questions about access requests.

  • Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets.

  • Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP

  • Read and review the standard operating procedures and required training materials. Create additional documentation, as needed to support the process.

  • Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management.

  • Direct unresolved issues to the next level of support personnel

  • Creating KPIs for BAU processes

  • Experience of Active Directory group management

  • Knowledge of 'least privilege' methodology with access permissions

Requirement

  • Candidate has to be graduate in any stream

  • 5+ years in Access Management area.

  • Proficiency in English; Good communication skills both written and spoken.

  • Flexibility in working in a 24/7 shift model

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

377867

Desired Skills

Identity Access Management

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER APPLICATION

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