General Manager Operations

3 days ago

Noida, Uttar Pradesh, India Livspace Full time ₹ 12,00,000 - ₹ 36,00,000 per year

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.

Roles & Responsibilities

  • Own the customer experience completely post booking of project till the time of handover.
  • Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
  • Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
  • Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

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