Assistant Manager – Customer Support Operations

5 days ago


Bengaluru, Karnataka, India The closing Gap Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Assistant Manager – Customer Support

Location: Bangalore

Shift: Rotational

About the Role

We are seeking a proactive Assistant Manager to oversee day-to-day operations for voice and chat processes. The role involves managing performance metrics, driving process improvements, and supporting the operations manager in delivering high-quality service outcomes.

Key Responsibilities

  • Manage daily operations and ensure adherence to SLAs and KPIs.
  • Analyze performance data and generate reports for management review.
  • Implement improvement initiatives to enhance productivity and efficiency.
  • Support workforce management, rostering, and scheduling activities.
  • Conduct performance reviews, feedback sessions, and team calibrations.
  • Coordinate with QA, training, and client teams for smooth process delivery.

Candidate Requirements

  • 3–6 years of experience in BPO / Customer Support Operations, with 1–2 years in a leadership role.
  • Excellent communication in English and Hindi.
  • Strong analytical, reporting, and stakeholder management skills.
  • Hands-on experience with MS Excel, MIS reporting, and performance tools.
  • Ability to work under pressure and drive results in a fast-paced environment.

Why Join Us

  • Exposure to strategic operational management.
  • Fast-track career growth in leadership and process excellence roles.
  • Collaborative and data-driven work culture.

Job Type: Full-time

Work Location: In person



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